Our Account Services team provides a neutral forum to all parties participating in the Federal IDR Process. Through clear communication, timely responses, and scheduled touchpoints, we ensure transparency and keep participants informed throughout the process.
How We Support IDR Participants
1. Dispute Review and Process Clarity
- Provide updates on dispute status
- Confirm receipt of requested documentation
- Maintain consistent communication touchpoints through the dispute process
2. Reporting Support
- Offer tailored dashboards highlighting party metrics
- Provide Determination and Refund Reports upon request
- Respond to reporting inquiries and explain requested data elements
3. FED NSA Guidance
- Share CMS provided clarifications to guidance
- Offer CMS resources to promote understanding and confidence in the process
Schedule a Session
Parties may request meeting sessions to review dispute activity, discuss reporting needs, or address general process questions. Sessions are structured to ensure neutrality and provide clarity.
To learn more or schedule a meeting, please reach out to our Account Manager at courtneyrwilson@maximus.com.
The information provided on this website is for informational purposes only. Maximus is an independent and neutral certified Independent Dispute Resolution (IDR) entity. Nothing on this site constitutes legal advice, professional guidance, or a recommendation regarding any specific dispute, action, or legal matter. Maximus assumes no responsibility for actions taken based on this content. The materials provided are not intended to replace or supersede any applicable statutes, regulations, arbitration rules, or formal guidance issued by governing authorities or regulatory bodies.